Friday, May 1, 2009

What lies beneath...

So, a certain someone at the program where I work is a super germ freak. It just so happens that she gets a walk in client today at clinic who's child was very ill and who by all appearences has the flu. And, we all know what that means at this point in time *cue the stabbing shrieks* PIG FLU!

So, said person rushes out of the office, grabs a surgical mask, puts it on, and then comes back to the client. One problem, the client is Mexican and became very offended at said person's reaction to her child. She was distraught and in tears and who had to apologize to her - yours truly. Normally my Spanish is pretty good, but when it comes to emotionally charged situations it falls apart. So there I am trying to dipolmatically diffuse the situation by phone in my suddenly broken Spanish. It was awful, and nothing I said would make a difference.


Not to mention, she was already upset that three weeks ago she had been to the clinic and witnessed her doctor give a referral to the program specialist that was at clinic that day but nothing was done about her case. She doesn't remember the name of the person that was there but there are only two people that go to clinic on Fridays, said person and Dutch Boy. And, I'm willing to be bet my bottom dollar that it was Dutch Boy who took the referral and forgot about. But, what will come of this. Nothing. I wrote detailed notes in the system and I hope someone's head rolls, but I seriously doubt it. I hate those fucking bitches, seriously.

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